Can we keep playing after the party?
Your Toddler, Plus or Epic table reservation includes two hours for setup, celebrating and cleanup. Table access begins at your booked start time, so early setup is not available. When your reservation ends, please finish cleanup, clear the party tables and move to regular seating. After the candles and cake, the playground fun can keep going for the rest of the day, as long as no private event is booked.
What is included in each standard party package?
Toddler includes 5 children, including the birthday child, 10 adults and 2 reserved tables. Plus includes 10 children, including the birthday child, 20 adults and 3 reserved tables. Epic includes 15 children, including the birthday child, 30 adults and 4 reserved tables. Each table reservation lasts two hours, including setup and cleanup. Additional children are $19.99 each, including socks. Toddler is the smaller package name; it is not exclusively for toddlers.
Can we bring our own food and drinks?
Yes. Bring the food, drinks and cake your group enjoys. Outside food and drinks are welcome, including choices that meet your guests’ dietary or religious needs.
Can we bring decorations?
Yes. Themed plates, non-helium balloons, wall decorations and backdrops are welcome. We provide plain white dessert plates, forks and tablecloths. We recommend 3M or Scotch double-sided stick gel squares; ordinary tape will not stick to the walls. Tacks, staples and nails are prohibited and incur a $50 fee. Helium balloons of any type, silly string, glitter and confetti, including confetti inside balloons, are prohibited and incur a $100 cleanup fee.
When can we check in and set up?
The organizer may check in 15 minutes before the booked start to complete check-in and waiver checks. Standard party-table access begins at the booked start. Your two-hour reservation includes setup, celebrating and cleanup, so early table setup is not available. For private parties, confirm arrival and setup arrangements with the team.
When is the remaining balance due?
A 50% deposit reserves your party. The remaining balance, including additional guests, socks, food, drinks and other purchases, is due at the end of the party. Please review your final total with the team.
How are guests counted?
Children and adults are counted separately. Count every attendee, including adults who will not use the playground. Adults and children cannot be substituted for one another. Accompanying adults remain responsible for supervising their children.
Does everyone need a waiver?
Yes. Everyone entering Play Park MTX needs a waiver, whether playing or watching. Each adult aged 18 or older signs a separate waiver; one accompanying adult can include the children on their waiver. Complete the electronic waiver before arrival to make entry easier. Waivers can also be completed on your phone or the in-store iPads.
Which tables can our party use?
Please use the party tables included in your booked package: 2 for Toddler, 3 for Plus or 4 for Epic. Ask the team about reserving extra party tables. A $15 per-table fee applies to using another reserved party table without permission. After your reservation, clear your party tables and move to regular seating; this fee does not apply to regular seating after your party. Continued play is welcome for the rest of the day when no private event is booked.
What if we cancel or need to reschedule?
Cancellations are nonrefundable and cannot be exchanged for another product. Rescheduling is free more than 15 days before the party; a $50 fee applies 15 days or fewer before your party. Contact the team to change your booking.
How long is a private party?
Morning private parties run Saturday or Sunday, 8–10 a.m. Business-hours private parties last three hours: Saturday 9 a.m.–noon or 6–9 p.m., and Sunday 10 a.m.–1 p.m. or 3–6 p.m. Private packages have no per-package guest-count cap. Let the team know your expected number of children and adults and confirm arrival, setup and seating arrangements before the day.
Do birthday and team parties need a reservation?
Yes. Please reserve all birthday and team parties in advance. We do not offer walk-in parties. If you arrive with an unreserved party, the team will check availability and create an Epic party reservation if space is available.