Play Park MTX

Play Park MTX Socks are required for play on the playground.
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Birthday Party Information

Change in allowed decorations:
The following are no longer allowed into the playground:
Any type of helium balloons (latex or Mylar, balloons are still allowed without helium), Confetti (even if in balloons), Silly String, Pinatas. If these items are brought in an additional cleaning charge will be applied.
Guest Count
Children will not be substituted for adults and adults will not be substituted for children. 
Additional child with adult – $16 and $2.50 for socks
Child only – $16 and $2.50 for socks
Adult only – $2.00 

Check-in / Check-out
Party Owner may check-in 15 minutes prior to the start of the party, unless coordinated with management and sent in writing.
Upon arrival, and prior to setting up, the Party Owner must check in with at the register to ensure their waivers are completed
The remaining balance will be collected at check-in. Additional items may be added to the check throughout the party (additional socks, admissions, food / drinks). We will bring a receipt for any remaining unpaid items to the Party Owner 20 minutes prior to the party ending.

Decorations
We provide plain dessert white plates and forks, and tablecloths for two of the three tables. Guests are encouraged to bring their own themed plates and decorations. Balloons (non-helium), wall decorations, and back drops are allowed. We recommend using 3M or Scotch double-sided stick gel squares. Tape will not stick to the walls. Tacks, staples and nails are prohibited. A $50 fee will be added if nails, tacks or staples are used.
The following decorations are prohibited in Play Park MTX: Any type of helium balloons (latex or mylar), silly string, glitter and confetti (even in balloons). A $100 cleaning fee will be applied to the Party Owner.

Waivers
Please encourage all your guests to sign the waiver prior to arrival at the party. Everyone entering Play Park MTX is required to sign the waiver, participating in the playground or not. Each person 18 and older must sign a separate waiver; only one person is required to put the children on the waiver.
Waivers may be completed in-store at the iPads or cell phone; however, it will delay your guest’s entry to your party. All waivers must be completed electronically. We can’t complete the waivers at the registers.

Party Tables
Each party has three tables reserved for the party. The Party Owner is responsible for ensuring their guests are sitting at their reserved tables only. A $15 per table fee will be added to the check for guests found sitting at tables that are not reserved for the party. You may or may not be notified by staff if your guests are at other tables, please ensure your guests are in your designated area. Additional tables are available for rent if needed for the party.

Cancellation Policy
If you need to cancel the party for any reason, the deposit is forfeited.

Rescheduling Policy
We understand that life brings unexpected events. You may reschedule without any penalties if we have the availability on the day(s) you’re requesting to reschedule to.
Check In / SetupStart time – 15 min
Kids Play15 min – 90 min
Food / Cake / Gifts90 min – 110 min
Clean Up110 min – 120 min
What is the sock policy at Play Park MTX?
Only Play Park MTX socks are authorized for wear inside the playground. Outside socks from other places are not allowed.
Does the 18 guests include adults or other people who aren’t getting on the playground?
Yes
Can I have more than the amount of guests that comes with my birthday package?
Yes, you’re welcome to have as many guests as you like. We will tally up the children first, then add adults. EX: You have 40 guests, 20 children and 20 adults. 18 children will be free. Two child will be general admission pricing (2 x $15). 20 adults will be general admission pricing (20 x $1.50). An additional $60 (+ tax) will added to you remaining balance.
Does everyone have to sign the waiver if they are only attending and not playing on the playground?
Yes, everyone must sign a waiver.
I signed the waiver, does that count as checking in?
No, everyone must physically check in at the register. After checking in, they’ll be issued a wrist band that is assigned to your party.
What happens if one of my guests doesn’t check in?
We will ask the guest twice to check in. If they fail to check in, they’ll be asked to leave and you will be assessed a $15 no guest check in fee per person.
What if I need to cancel my party?
You’ll forfeit the deposit.
What if I need to reschedule my party?
There are no fees to reschedule your party. We will work with you to find an open date and time to reschedule your party.
What can I bring to my party?
You’re welcome to bring any decorations, food, characters or face painters. Characters and face painters do not count towards your guests. Please be aware having either one of these will draw attention from other children outside of your party. Please note we no longer allow any helium balloons.
What can I not bring to my party?
Alcohol is not permitted. We also strongly discourage bringing Mylar balloons. If a Mylar balloon is released, it can interfere with the fire suppression system. We have to bring in an outside contractor to remove it. You’ll be assessed a $25 fee for removal.
Can I bring goody bags for my party?
Yes, you’re welcome to bring them for your guests. We ask that you give them to your guests as they leave.
What does my party include?
Your party will include three tables reserved for you guaranteed for two hours (please take additional tables as needed, as long as they are open). We will provide a tablecloth for two tables, 15 bottles of water (20 or 25 for private), 15 pairs of Play Park MTX socks (required) (20 or 25 for private), 15 plates (20 or 50 for private), forks, napkins, and a shirt for the birthday child. If there is not a party scheduled after yours, please feel free to continue to use those tables. Admission is good all day for you and your guests.
Is the playground open to other guests during my party?
For a normal party yes it is open to be other guests. If you have reserved a private party the entire facility will be closed, and only your guests will be allowed in.

What is the sock policy at Play Park MTX? 
Only Play Park MTX socks are authorized for wear inside the playground. Outside socks from other places are not allowed. 

Does the guests include adults or other people who aren’t getting on the playground? 
Yes.

Can I have more than the amount of guests that comes with my birthday package? 
Yes, you’re welcome to have as many guests as you like. We do not substitute child for adults or adults for children.

Everyone have to sign the waiver if they are only attending and not playing on the playground?  
Yes, everyone must sign a waiver.

I signed the waiver, does that count as checking in? 
No, everyone must physically check in at the register. After checking in, they’ll be issued a wrist band that is assigned to your party.

What happens if one of my guests doesn’t check in? 
We will ask the guest twice to check in. If they fail to check in, they’ll be asked to leave and you will be assessed a $15 no guest check in fee per person.

What if I need to cancel my party? 
You’ll forfeit the deposit. 

What if I need to reschedule my party? 
There are no fees to reschedule your party. We will work with you to find an open date and time to reschedule your party.  

What can I bring to my party? 
You’re welcome to bring any decorations, food, characters or face painters. Characters and face painters do not count towards your guests. Please be aware having either one of these will draw attention from other children outside of your party. Please note we no longer allow any helium balloons silly string, confetti or glitter,.

What can I not bring to my party? 
Alcohol is is ALLOWED, NO GLASS CONTAINERS. Helium balloons. If a balloon is released, it can interfere with the fire suppression system. We have to bring in an outside contractor to remove it. You’ll be assessed a $100 fee for removal.

Can  I bring goody bags for my party? 
Yes, you’re welcome to bring them for your guests. We ask that you give them to your guests as they leave.

What does my party include? 
Depending on the party size you reserved, a specific amount of tables will be reserved for you guaranteed for two hours (please take additional tables as needed, as long as they are open). We will provide a tablecloth for each  table. Plates, forks, and bottled water will be provided for the amount of guests that were reserved in your party, and as requested. You’ll receive the amount of Play Park MTX sock for amount of children reserved in your party. Depending on the party package you reserved, you’ll get additional benefits. 

Is the playground open to other guests during my party? 
For a normal party yes it is open to be other guests. If you have reserved a private party the entire facility will be closed, and only your guests will be allowed in.

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